A selection of common questions asked about my massage therapy services including, how to get the most out of treatment, how to find my Kenninghall therapy room in Norfolk, plus sports massage therapy as wider topic. Answers have been compiled on a single page for your convenience.
The easiest way to book is through this website. Please note that I ask for full payment up front when booking. This is refundable on cancellation as long as you give at least 24 hours notice, or can be transferred to a rearranged appointment.
If your preferred appointment isn't available, you can join the Waitlist through the online booking system. Choose the date and time you would like and you'll be notified if a suitable appointment becomes available.
We begin with a chat about your needs, background, and any issues that you may be experiencing. This may take place over the phone when you book, or at the appointment itself. I may need to make some brief observations of your posture, test the range of motion in your joints, or ask you to carry out certain movements (such as a squat or lunge) so it’s useful if you wear shorts and a T-shirt to your appointment, or change when you arrive.
I will then ask you to make yourself comfortable on the couch under a blanket. You may need to disrobe to your underwear, depending on where we are working and what you are wearing, but never more than that. When I return, I will ensure that you are comfortable, fold back the blanket to expose the part of the body on which we will be working, and begin your treatment.
After your massage is complete and you have redressed, we will have another brief chat about how you are feeling and if appropriate I will demonstrate some exercises and stretches that you can do at home to prolong the benefits of your treatment, and advise you on your aftercare. Then you’re all done, and hopefully feeling relaxed and ready to face the world again!
I am based in a small village called Kenninghall, near to the three towns of Diss, Attleborough and Thetford in Norfolk. You can find a map of my location on my contact page.
You can book appointments in Kenninghall through my website.
My treatment room at Kenninghall has four steps up to access the path to the room, and one further step up into the room itself.
If you need step-free access, please get in touch so that we can discuss our options as I may be able to suggest an alternative venue. Please note that wherever your treatment takes place, you will need to be able to get on and off the massage table without my assistance.
There is private parking at my Kenninghall treatment room.
Please feel free to pull right up onto the driveway and don't worry about blocking our cars in.
Wear something comfortable. You may prefer to bring a pair of shorts to change into, especially for sports massage treatments on the legs.
Please be aware that you will never disrobe to beyond the level of your underwear and that you will be covered with a blanket throughout your treatment, apart from your head and the area of the body being worked on.
There is private parking at my Kenninghall treatment room, along with drinking water and hand-washing facilities. Please note that there is currently no dedicated customer toilet.
I have a range of products for my treatments, but generally I use Songbird Unscented Liquiwax. This product contains olive oil, beeswax, arnica and vitamin E, and is an excellent product for sports and remedial massage.
Other products which I use include grapeseed oil, Naqi massage lotions, Pepperfit oils and Melrose water dispersable massage oil. So there is almost certainly a massage medium to suit you in my treatment room!
Please note some massage oils do contain nut products but I do have alternatives. Please ask at booking.
Sports massage is generally a more targeted treatment, tailored to particular areas of tension, movement or activity. “Deep tissue massage” usually describes the pressure or depth of the techniques being used rather than a separate type of treatment. A sports massage can include deeper soft tissue work where appropriate, but pressure is always adapted to you.
I can take payments by card or in cash.
Yes. Full payment is taken when you book your appointment online. If you cancel or rearrange with at least 24 hours' notice, your payment can be refunded or transferred to your rearranged appointment.
I respectfully ask for at least 24 hours' notice if you need to cancel or rearrange your appointment. With at least 24 hours' notice, your payment can be refunded or transferred to a rearranged appointment.
I understand that emergencies and illness can arise unexpectedly. If you have a raised temperature, known infection, or have experienced vomiting or diarrhoea in the 48 hours before your appointment, please cancel or rearrange your session. Severe weather may also make travel unsafe or make conditions for treatment unsuitable. Late cancellations in exceptional circumstances will be considered on a case-by-case basis.
If you do not attend your appointment without cancelling, the full appointment fee will be retained.
No shows will be charged at the full rate, and rebooking will not be possible until payment has been made.
