Privacy and security
Please note that this statement does not extend to websites that are linked to this website. You should refer to the privacy policies of any such websites for further details about their use of your personal information.
What do we mean by "personal information?"
For us, "personal information" means information which identifies you, like your name or email address. Any information that does not identify you is "non-personal information."
If we store your personal information with information that is non-personal, we will consider the combination as personal information. If we remove all personal information from a set of data then the remaining data will be classed as non-personal information.
General Use Of Your Information
When does Hannah Tabram Sports Massage Therapy receive your personal information?
We collect personal information about you when you provide it to us. We only collect personal data relevant to the type of transactions you make with Hannah Tabram Sports Massage Therapy.
For example, when you contact Hannah Tabram Sports Massage Therapy to sign up to any of our online content, such as newsletters or competitions, or you telephone, email or write to Hannah Tabram Sports Massage Therapy, we may receive and retain personal information about you.
If you engage with our social media accounts, such as Facebook, we may receive personal information about you then too. If you use these networks, their privacy policies apply, and we encourage you to read them.
When you book a treatment, you will be asked to complete a consultation form giving information about your health. The purpose of this form is to determine whether or not treatment can proceed safely.
How will Hannah Tabram Sports Massage Therapy use your personal data?
We will use your personal information for administrative reasons, such as to answer your correspondence, keep your records up to date or to implement your instructions (for example, to ensure you no longer receive marketing information if you tell us to stop sending it to you). We may also use your data for marketing purposes, if you have given us permission to do so. For example if you have left us a testimonial.
When you book a treatment, you will be asked to complete a consultation form giving information about your health. The purpose of this form is to determine whether or not treatment can proceed safely. The data which you enter onto the form will be securely stored for a period of 10 years, as required by my insurance provider (Hiscox Ltd).
We will use your personal information for the following purposes:
For administrative reasons, including:
- "service administration", which means that Hannah Tabram Sports Massage Therapy may contact you for reasons related to the completion of commercial or other transactions you have entered into with us;
- in relation to correspondence you have entered into with us whether by letter, email, social media or any other means, and to contact you about any content you provide;
- for internal record keeping so as to keep a record of your relationship with us;
to keep your data up to date;
- to implement any instructions you give us to with regard to withdrawing consent to send marketing information;
- to use IP addresses to identify the location of users, which allows us to block disruptive use and to establish the number of visits from different countries;
- to analyse and improve the activities and content offered by the Hannah Tabram Sports Massage Therapy website to provide you with the most user-friendly navigation experience.
If you have given us permission to do so, we may also use your contact details to provide you with information regarding our services. We will not do this unless you have given us additional, specific consent to use your data for this purpose.
Unless legally required to do so we will not provide your information to third parties without your consent.
How do we keep your data secure?
We take all necessary steps to ensure any information you provide to us online is safe, secure and managed correctly. In order to prevent unauthorised access or disclosure of this data we have put in place suitable physical and electronic procedures.
The information you provide to us over the internet via this website is encrypted using secure socket layer technology (SSL).
Any personal information stored on our servers is not publicly accessible. The data is secured and can only be accessed by authorised Hannah Tabram Sports Massage Therapy staff on a "need to know" basis.
How long will Hannah Tabram Sports Massage Therapy keep your personal information?
We will only hold your personal information on our systems for as long as we need to. Once your data is no longer required, or if you request that we do so, we will delete your information from our database.
We will treat any consent you give us to share marketing materials with you as lasting for 24 months. After 24 months has elapsed from the date upon which you granted consent, we will either ask you to re-grant us permission to contact you, or will remove your details from our database.
If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us (this allows us to specifically exclude your data when we generate mailing lists or undertake other marketing activity).
For insurance purposes, the information that you provide in your consultation forms will be securely stored for 10 years.
You have the legal right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.
How can you contact us?
This website is owned and operated by: Hannah Tabram Sports Massage Therapy
If you have any questions about this privacy statement or any other matters concerning this website or you wish to report a technical error, please get in touch using the various options available on the contact page.
The Hannah Tabram Sports Massage Therapy website creates cookies, in order to give you a better browsing experience. These cookies contain no personal information, but help our site to run more smoothly on your computer.
You can manage what cookies the Hannah Tabram Sports Massage Therapy website deploys on your system via the Customise Cookies page.
About cookies on our website
A cookie is a small file of letters and numbers that we place onto your device. It is used to tailor your experience either for the duration of your visit (using what is known as a “session” cookie) or for repeat visits (for which we store what is known as a “persistent” cookie).
We also use "analytical" cookies which allow us to recognise and count the number of times you visit and to see how you move around our website.
Some cookies are set directly by us, while others are set by trusted third parties.
Types of cookies
There are several types of cookies in use on this site. Some of these are set by us, and some are set by trusted third parties.
How are these cookies used?
Cookies set by us
Persistent cookies are used in cases where your interactions need to be remembered across multiple visits, such as recalling your preferences. This type of cookie can be removed by finding the ‘clear history’ option in your web browser and selecting cookies as one of the items to be deleted.
We reserve the right to add further cookies in the future if we feel they will be beneficial for the performance of this website.
Cookies set by third parties
In addition to cookies set by us, we allow trusted third parties to place cookies on our site.
We use Google Analytics, a free service offered by Google that gathers detailed information about your activity on this website. It helps us to measure the way that you and other users move around the site with a view to improving your experience over time. Google Analytics usage on this site can be managed by you via the Customise Cookies page.
Social Media cookies
These are set by Social Media platforms such as Facebook, LinkedIn, Twitter and YouTube, when you view or use embedded media. An example would be a cookie set by YouTube to measure views of an embedded video. We have embedded Google Maps on our contact page. We may also embed YouTube videos in our blog section from time to time. Social Media cookie usage on this site can be managed by you via the Customise Cookies page.
Are cookies safe?
Yes, cookies are completely safe and do not hold any personal information such as your home address, date of birth or credit card details.
If you would like to find out more about cookies, visit www.aboutcookies.org
What if I don’t want cookies?
If you are not comfortable with our website using cookies please navigate to our Customise Cookies page and change your preferences.
You can also manage or block the cookies set by us, or indeed any other website, should you wish to do so. This can be done via the browser settings on your device. If you have already consented, you can withdraw your consent at any time using these settings or via the Customise Cookies page.
For more comprehensive information on the subject of blocking cookies please visit www.aboutcookies.org. If you wish to specifically manage or block cookies on the browser of your mobile device you may need to refer to the manual for the handset.
You should be aware that restricting or blocking cookies may have an impact on the functionality of this website and affect the intended experience.
We reserve the right to embed content from websites such as YouTube and Vimeo. As a result you should check the relevant third party website for more information about those cookies.